CV

Professional Summary

Results-driven Employee Experience Manager committed to cultivating cherished company cultures, with over four years of experience effectively utilising digital tools and platforms to enhance collaboration, transparency, and employee engagement. Adept at designing and executing internal communication strategies, managing intranets, and fostering open dialogue among teams. Experienced at implementing feedback mechanisms to address employee concerns and drive change, as well as recognition programs that strengthen relationships and boost workplace morale. Successful in organising memorable events. Committed to creating an environment that promotes inclusivity and productivity, and aids talent acquisition and retention.

Skills

Internal Comms Copywriting Event Management Branding Graphic Design
Social Media Fundraising Web Design Measurement & Analytics

Project Management Digital Comms Employee Engagement

Work Experience

Jan 2023 - August 2023

Employee Experience & Internal Comms Manager

Strativ | Recruitment Agency | Redundancy

Internal Communications:

Developed and implemented the 'Strativsphere', a web-based internal newsletter, significantly improving internal communication, team morale and cross-team collaboration.
Took ownership of the cultural and events calendars and coordinated and scheduled activities, such as Eid gifts and hampers for Stress Awareness Month, to foster a positive and inclusive work environment.
Led the implementation of a structured communication approach using Microsoft Teams, including a comprehensive communication guide and a well-organised comms calendar for leadership, ensuring consistent and effective communication across the organisation.
Wrote CEO and senior leadership communications, from day-to-day to crisis communications and ensured consistent and effective messaging.
Revamped the onboarding experience by designing a comprehensive preboarding site and a manager's guide, leading to a 10% reduction in new hire attrition during the first three months.
Collaborated with the L&D team to implement an LMS platform, create learning video content and organise bi-monthly employee development workshops.
Introduced monthly and quarterly calls and prepared decks to keep employees informed and engaged.
Created and hosted a quarterly internal podcast, conducting interviews with the leadership team and addressing team questions to promote transparency.
Conducted quarterly employee engagement surveys, with an average participation rate of 85% - analysed feedback, and utilised data-driven insights to continuously enhance the people experience strategy.
Collaborated with cross-functional teams, including the People team, to create one-pagers, brochures, and video content, which effectively communicated important updates and information.

Company Culture and Values:

Created and designed the company culture deck.
Led the successful launch of new company values, working closely with leadership and employees to define and embed the values throughout the organisation.

Event Management

Organised and orchestrated a diverse range of company-wide events, including summer parties, mental health talks, wellness sessions, mission days, and themed celebrations, contributing to a 25% increase in employee satisfaction with the company's culture and work environment.
Orchestrated quarterly company-wide charity initiatives, and organised company-wide fundraising and volunteering events, including donating 350 Easter eggs, volunteering at a homeless shelter, and participating in Total Warriors to raise money for charities.
Developed and managed event budgets, effectively controlling costs and maximising resources to deliver high-quality experiences within budget constraints.
Conducted feedback and survey sessions for events to gather employee input, leading to continuous improvement and tailoring future events to better meet employee preferences and needs.

Letter Of Recommendation

Jan 2022 - January 2023

Employee Experience Manager

Talentful | Recruitment Agency | Redundancy

Internal Communication and Engagement:

Spearheaded and executed employee engagement initiatives across London, US, and Germany, fostering a unified and motivated workforce and improving overall retention by 20%.
Created an internal web-based newsletter that improved global communication and overall morale.
Built and managed an Intranet using web development skills, resulting in annual cost savings of £25K.
Implemented a new pre-boarding experience through social media, targeting potential candidates with engaging content.
Created and implemented a dynamic reward strategy that recognised team milestones, individual achievements, and personal life events, leading to a 15% increase in employee satisfaction.
Empowered employees to become brand advocates through the introduction of 'swag boxes' and organised them to be sent out to new hires as part of their onboarding by liaising with suppliers directly.
Gathered information and prepared slides for all company-wide presentations, including quarterly QBRs and monthly All Hands.
Revamped Talentful's value awards program, driving engagement and recognition among employees
Managed Glassdoor presence by responding to reviews and regularly updating photos and company news.
Built a Talentful Alumni community and sent bi-monthly newsletters.
Enhanced internal communication by implementing a comprehensive Slack channel guide, resulting in improved team collaboration and increased productivity.
Efficiently streamlined the annual appraisal process within HiBob, ensuring all employees received their reviews within the designated timeframe.

Event Management:

Collaborated with the Office Manager to organise successful quarterly company-wide events, such as Talent Day, Christmas Parties, Mission Updates, and Summer Parties for 250 people in the UK, Germany, and the US.
Developed and managed event budgets, effectively controlling costs and maximising resources.
Created and managed event flyers and utilised fun 'meme' style reminders on Slack to promote events and increase attendance rates.
Conducted post-event feedback sessions to measure the success of events and gather valuable insights for future planning.

Brand Management and Social Media:

Took the lead on EVP initiatives, creating content for LinkedIn and Instagram to attract talent resulting 40% growth in followers within 10 months.
Monitored and analysed engagement metrics on Instagram and LinkedIn to optimise content and increase brand visibility.
Ensured brand messaging was consistent across LinkedIn, Instagram, and Glassdoor platforms.
Kept marketing collateral up to date for the Sales team to use.

Diversity and Inclusion Initiatives:

Put together a global D&I task force and executed cultural celebrations, including a Ramadan fasting challenge, a Black History Month dinner and a month-long Pride Month celebration.
Implemented unconscious bias training programs for employees at all levels, fostering a more inclusive and equitable work environment.
Consistently promoted an inclusive working environment by organising Spotlight videos and personal blog post entries from members of minority backgrounds for our newsletter. This initiative aimed to amplify diverse voices, share inspiring stories, and foster a sense of belonging among all employees.

2021 - 2022

Culture & Operations Manager

The Room | SAAS Company

Employee Engagement & Internal Communications:

Designed and executed a comprehensive employee engagement strategy that significantly boosted team morale by 52%. This included various initiatives, such as pulse surveys, feedback sessions, newsletters, monthly virtual socials and team-building activities.
Enhanced the employee experience by creating an internal employee newsletter.
Utilised various communication channels to keep employees informed and engaged.
Reinforced the company's values by organising workshops and providing team members with merchandise that showcased those values.
Introduced monthly value awards to recognise and celebrate employees who exemplified the company's core values.
Managed and updated all social media channels, Glassdoor profiles, and job sites to ensure a positive employer brand and attract top talent to the organisation.

Events Management:

Managed & coordinated all company events, including workshops, lunch and learns, virtual socials, summer sports days, Christmas parties and quarterly team-building activities.
Coordinated cross-functional teams to ensure seamless event logistics, including venue selection, catering and equipment setup.
Developed and managed event budgets.

HR:

Oversaw all HR functions, including recruitment, system management, sickness, onboarding, offboarding, and probation management.
Collaborated with an HR consultant to develop policies and an employee handbook. And introduced an enhanced family leave policy.
Addressed employee well-being by introducing an Employee Assistance Program & buddy system.

2019 - Current

Freelance Designer

Interior Design:
As an interior designer, I specialise in creating 2D and 3D room renderings and mood boards that bring my clients' visions to life. Whether it's a commercial space or a residential property, I work closely with my clients to understand their needs and preferences and develop design concepts that align with their brief. I have experience designing spaces of all types, from small retail stores and offices to homes and apartments.

Graphic & Web Design:
In addition to my interior design skills, I also have a strong background in graphic and web design. I have commissioned freelance work creating websites, branding, illustrations, and logo designs for startups, entrepreneurs, and small businesses. I understand the importance of creating a strong visual identity for a brand, and I excel at creating designs that are visually striking, yet easy to navigate. I have experience designing for various industries, and I can work with different mediums such as print, web and social media. I also have knowledge of various design software, such as Photoshop, Illustrator, InDesign, Figma and Sketch. My goal is to help my clients stand out in a crowded marketplace, by creating designs that are both beautiful and functional.

Skills: Adobe Creative Suite · Wix Website Builder · Figma (Software) · SketchUp · Foyr Neo · Brand Design · WordPress

2021 - 2022

Office Manager & HR Coordinator

Tug | Performance Marketing Agency

Employee Engagement and Events:

Ensured the day-to-day running of the office of 40 employees by managing office supplies, budgets, vendors, IT inventory, staff holidays, sickness records, and fulfilling reception duties.
Aided the logistics process for Tug's relocation to a new office.
Addressed employee wellbeing through the introduction of a cycle-to-work scheme, healthy breakfasts, and weekly yoga sessions.

Events:

Organised monthly internal team socials such as Summer/Christmas parties and volunteering days in London, Australia and Berlin.
Planned and executed bi-monthly external company events, including networking 'cocktails' and breakfast talks with guest speakers, including Google and TikTok.
Successfully managed event budgets and timelines, ensuring cost-effectiveness and seamless execution. This involved negotiating with venues and suppliers to secure competitive rates.
Collaborated closely with cross-functional teams to develop event concepts, themes, and agendas.
Monitored and evaluated event success metrics by gathering feedback from attendees and stakeholders.

PR:

Alongside my role as an Office Manager, I played a key role in spreading the company's message and positively positioning the brand. I took ownership of PR marketing by utilising social and recruiter channels and effectively communicating with a PR agency to handle media enquiries.

Among my key achievements, I have successfully:

Coordinated 33 press releases (UK & International) from 13 organisations, including The Drum, effectively getting the company's message out to the public.
Managed Tug's presence on TikTok and Instagram and engaged with online community.
Entered Tug into marketing awards and successfully landed Digiday's Best Social Good Campaign Award 2019, showcasing the company's commitment to social good and standing out in the industry.
Ensured consistency of messaging across all communication channels.